Wednesday, August 1, 2018

LT500 Call Center Phone




MAKING PHONE CALLS EFFICIENT, COMFORTABLE, AND MORE….

© 2018 BOB SKIDMORE ALL RIGHTS RESERVED

BOB SKIDMORE

CORRESPONDENT



I know landlines are thought of as old technology in bygone years, however there are still practical uses for them. Examples would be in home/off-site offices, fax machines and data transmissions. For purposes of this article we’ll be looking at the home/off-site office application.

There is nothing clumsier as holding a phone up to your ear on a lengthy call, or while trying to take notes, or even operate a computer and still communicate with the other party. Yes, there is always the speakerphone feature available on many telephonic devices, but the hollow sound, or even lack of stable communications caused by extraneous sounds that temporally mute the call, can become an annoyance. The HT-500 is what’s commonly known as a call center phone, an application where hands-free operation is a must. The HT-500 is manufactured in China for multiple telephonic device suppliers, such as AGPTEK, WIKOO, LAZADA and CALLANY, just to mention a few. It’s readily available at retail outlets as well as on-line shops.


The HT-500 has a number of features that make this a great solution: FSK/DTMF caller ID display; Automatic checking; 30 incoming and 5 outgoing number memories; 2 digits PABX code setup; 32 digit pre-dial and edit; Green backlight status display when off-hook; LED indication; Flash and Mute function; Headset volume selector 2-step switch; 2-step ringer volume and ringer off position selection; Flash time 100ms or 600ms choice; Power save function and noise cancellation. The HT-500 is made of a black ABS plastic material and is 5.5x3.9x3.1 inches in size and weighs 13.1 ounces, a weight that can possibly cause unwanted desktop movement. The weight and compact size do, however, make it practical to transport to various locations where it might also be needed. The display screen requires a direct square-on view to be legible, otherwise the characters are not visible. The VH-500 headset is extremely comfortable while still maintaining a good grip on your head. It features a most flexible high quality microphone, something usually found only on much more expensive models. It has excellent sound quality too.


One of the handiest features of this phone is a record-out, monaural, mini jack. Note, a recorder is not included! This is ideal for documenting instructions given to you by a tech support person. It’s also perfect for interviewing someone for a broadcast or podcast, a use I will soon have when I introduce my own podcast, A CONVERSATION WITH THE GADGETEER. Watch for an announcement coming soon on this exciting program.

(TIP: The legality of recording phone conversations varies from state-to-state. Check to see how the law may apply in your area for your specific application.)

Overall, I found the HT-500 call center phone to be flawless in function and operation, and it’s space saving too. Since this is not a cordless phone, it comes with a 3’ cord having a standard RJ11 plug that easily connects with the commonly used RJ12 phone jack supplied by your phone company and/or VOIP (Voice Over Internet Protocol) provider’s modem. It’s feature packed, has a very comfortable headset and is modestly priced, making it practical, even for just occasional use.  The owner’s manual is very basic, but you’ll quickly learn the operation with its use. A great value!



RJ9 Coupler

(TIP: It’s possible to obtain an RJ9 coupler that will allow you to extend the headset by coupling an RJ9 extension cable to it. This is great for people who like to walk around the room while talking. Note, RJ9 signifies the type of connector used at each end of the cable. The cable ends are considered to be male while the coupler has two female RJ9 jacks thus allowing the coupling of the handset and the extension. Such cables are available in lengths of up to 25’. Check Amazon for these accessories.)


MSRP: Around $39.00 Available at retail & on-line.

GADGETEER’s RATING: ★★★★★

For more information go to: https://amzn.to/2O0YScM

Graphic credits: Manufacturer

Bob Skidmore is a freelance writer, who may be contacted at bob.thegadgeteer.skidmore@gmail.com, or followed at twitter.com/bskidmore for the latest gadget industry news. He does not represent, or endorse any of the products he reviews and his opinions are solely his points of view and not those of the manufacturer, or any legal resource. The manufacturer generally supplies products and press releases at no cost for the articles and no other compensation is received. THE GADGETEER is highly selective as to products he feels worthy of review so as not to waste the reader’s time, thus the reason for many superior ratings.

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